Mardo support

The file stays yours.
So does the license.

For license help, email support@mardo.app from the delivery address. Include the Stripe receipt or order identifier when available and the bounded text from Mardo → Mardo License… → Copy Diagnostic. Do not send document contents, payment-card data, passwords, private keys, or unrelated system logs.

Install a license

Open Mardo License…, paste the complete 272-character certificate or choose the .flooflicense file, and confirm “Licensed to NAME — Mardo 1.” Verification is local and works offline.

Recover a purchase

Use the automatic recovery page with the delivery email used at checkout. It re-sends the exact original certificate to that address; it does not generate another license.

Purchase problems

The purchase and refund policy covers duplicate charges, delivery failures that support cannot correct, material product failures, discretionary exceptions, and remedies required by applicable law. Mardo does not offer a general change-of-mind refund period after immediate offline-license delivery.

Safe support

Floof Logic never asks for your full card number, document contents, account password, or the private signing key. A complete license certificate is usable and should be shared only through the private recovery and support channel.